フロントマネージャー Centre Manager - Tokyo

フロントマネージャー Centre Manager - Tokyo

04 December 2020

Tokyo

Operations

The Centre Manager is responsible for managing the centre facility and monitoring the day-to-day operations in the centre. He/She is the in-charge in motivating the centre team members in performing to excellence according to Compass Offices service standards standard operating policies and processes while building up strong professional relationship with our clients.

This role will report to the Operations Manager and work closely together with the Sales team to maximize clients’ satisfaction. We are looking for a professional with passion in customer service and grow with us.

  • Manage and maintain day-to-day operations and smoothness of the centre
  • Ensure the presentation of the centre and teams are in accordance with Compass Offices standards & policies
  • Ensure centre facilities are maintained in optimal standard
  • Supervise, train and motivate the centre team in client service excellence
  • Manage and handle client's complaints independently
  • Manage and handle centre’s payment collection
  • Coordinate with various departments on project management
  • Liaise with building management and vendors individually
  • Escalation of issues in process, system, people etc
  • Able to drive centre team’s performance to achieve company’s objectives and targets

  • Minimum of 5 years’ experience in serviced office or hospitality industry
  • At least 2 years of experience in supervising or managing a team  
  • Excellent communication, interpersonal and organizational skills in Japanese and English  
  • Customer oriented with excellent interpersonal and communications skills
  • Proficiency in Microsoft appliances ,e.g. Microsoft Word, Excel, PowerPoint
  • Ability to independently make fast and precise decisions with clients’ enquiries and complaints
  • Excellent team player, being able to motivate and maintain high morale within the team
  • Good analytical skills, results oriented and detail minded
  • Candidate with less experience and potential may consider as Assistant Centre Manager

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